Ghanaian actress Kala Kumasi has called out VIP bus operators over poor vehicle maintenance and subpar customer service after she and other passengers were left stranded when their bus broke down near Nsawam.
The incident took place on Monday, April 29, 2025, during her trip from Kumasi to Accra for a media engagement. Known for her roles in Kumawood films and outspoken nature on social matters, Kala Kumasi described the journey as deeply frustrating. According to her, the bus broke down without warning, causing major delays. Though a replacement bus was eventually sent, it was already full, forcing Kala and several other passengers to stand all the way to Accra—a situation she described as humiliating and unacceptable.
She criticized VIP’s treatment of passengers, stating that customers pay for safety and comfort, not to be abandoned or treated poorly. Kala used the incident to urge the Ministry of Transport and other regulators to take stricter action against such transport companies, demanding higher safety and service standards.
Ghanaian actress Kala Kumasi has criticized the poor condition of VIP buses and their customer service, after she and some colleagues had a disappointing experience on one of the buses commuting to Accra yesterday.
According to her, some of them had to stand for the remainder… pic.twitter.com/lHOQt06psb
— SIKAOFFICIAL🦍 (@SIKAOFFICIAL1) May 2, 2025
At the time of her remarks, VIP management had yet to respond. However, her comments add to the growing call for public transport companies to step up amid growing dissatisfaction and increased competition from newer transport options.
